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Property damage or injury claims

If you experience property damage or injury while travelling with us, advise a BC Ferries employee immediately:
 
  • On board: Contact the Chief Steward or a crew member while onboard the vessel
  • At the terminal: Contact the Customer Service desk or a member of staff before leaving the terminal
We suggest that in all cases of damage to your property, you contact your insurance company to arrange for immediate reimbursement. BC Ferries will not pay for consequential damages, such as loss of enjoyment, loss of business, inconvenience and similar matters that may result from an incident involving damage to your property.

Important:
 
  • You are required to notify BC Ferries within seven days of the incident
  • Baggage claims are excluded from this policy. If you have a baggage claim, visit baggage claims
 

Claims process

If you’ve incurred costs as a result of property damage and/or bodily injury for which you believe BC Ferries may be responsible, please download and complete the appropriate Notice of Claim Form(s) below:

Vehicle & Property Claim Form
PDF 586 KB | 4 pages
Bodily Injury Claim Form
PDF 587 KB | 4 pages

Response time

After receiving your claim, we will investigate and respond within two weeks to discuss next steps.

Claims consideration

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